WebAglaia Ntili is a seasoned sustainability professional, with over 17 years of international advisory and training experience across a wide range of corporate sustainability and responsibility fields.. She is recognised with the Global CSR & Sustainability Leadership Award for her contributions as a practitioner, trainer, coach, and advisor.. Aglaia serves … WebDescriptive - Recognize agents for specific behaviors that they used to resolve a call or provide great FCR customer experiences. The more descriptive the feedback, the more the agent will feel it is sincere. Impactful - Focus agent recognition on behaviors that have a positive impact on improving FCR. These are the behaviors you want the agent ...
Improve Your CSR Coaching Skills in Three Simple Steps
WebBe Strategic With Your Coaching 5. 1:1 is Always Preferred 6. Set Expectations Ahead of Time 7. Have a QA Scorecard to Review 8. Assign Specific, Measurable, Action Items 9. Keep Your Customer Service Training Engaging 10. Customer Satisfaction is the Goal 11. Exceptional Customer Service Starts with Exceptional Management 12. Web3. Get everyone involved. In addition to communicating your organization’s CSR efforts, make an effort to get leaders at all levels of your organization involved in advancing corporate social responsibility. Companies that do a great job at leveraging their social responsibility initiatives embed them into their employees’ jobs. slow keyboard typing andrpid
CSR Coaching - Power Selling Pros
WebCSR Coaching is a month-to-month program with no commitment. But, we highly recommend sticking with it as the more you put into the more you will get out of it. Many … WebApr 11, 2024 · “[Personalized CSR Coaching has been] Some of the best training I’ve ever had! The coaching is specialized for me and targeted to my skill level and my opportunities. I’ve become an even better CSR and taken my customer service skills to the next level. I have learned lifelong skills that I use daily in my … Read more WebJun 28, 2024 · Like most companies, booking the call is the main goal for Morrison’s CSRs. And the one-on-one, personalized CSR coaching is one of the main factors enabling them to maintain a 90% call booking rate. And the CSRs love to work with their coach. (NOTE: 300+ Contractors Use Power Selling Pros’ Customer Service Coaching to Grow Their … slowkey fred picture